Schedule
| Acceptance of proposal and verbal agreement to proceed | week 1 |
| Written contract signed by the client | week 2 |
| Database specification and acquisition | week 3 |
| Telemarketing team briefing | week 4 |
| Telemarketing system establishment | week 4 |
| Telemarketing begins | week 5 |
| Statistical evaluation / recommendations for discussion | variable hours |
