Testimonials
We are impressed with their rapid grasp of our company ethos and our market place and feel completely confident that they will represent us properly on the telephone.
BHT communicates with us regularly throughout our campaigns. They begin by feeding us with prospects who want information and then they follow up to convert that interest into sales appointments.
Each appointment is properly qualified and the timing and address are confirmed. Very quickly we are enlarging our pipeline of prospects.
I am very happy to say that I was and continue to be thoroughly impressed by the down-to-earth, professional approach that BHT adopt and I have no hesitation in recommending their services to other companies.
Bob Law
Partner
Mason Law LLP
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We have collaborated with Christine and her team at BHT regularly over the past three years. We have always been impressed with the level of service they have delivered to us and all the leads supplied and appointments arranged were well qualified and a good use of our sales teams valuable time.
Campaign feedback received is second to none and the information returned shows evidence of deep conversations around the subject matter which was both different and refreshing compared to traditional
tele-marketing agencies we have used in the past.
A fantastic, friendly professional service - a real cut above the average tele-marketing resource.
Lee Edmunds
Director
Concurrent Engineering Ltd.
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SM & MS appointed BHT as telemarketing partner some months ago, undertaking telemarketing campaign when required.
During this period we have found the staff to be professional. The results excellent and the flexibility of sales support a competitive advantage.
Richard Edwards
Director of Sales & Marketing
SM & MS
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MTAS are a leading software developer with over 20 years experience in providing software applications via three distinct arms of the business; Facilities Management, Maintenance Management and Medical Applications. Although the business has had 24 years of sustained profitable growth we realised that our Maintenance & Facilities Management software UltraSys is potentially a strong player in the marketplace and so we developed a sales strategy to increase sales.
The initial contact I had with BHT Sales Support was a ‘cold call’ as a potential customer. I receive at least 5 calls a week from companies offering data cleansing and telesales appointment making, but the call from BHT stood out at the time as the telesales operative was professional and knowledgeable and had obviously researched our company. She took the time to listen to my plans for the sales strategy and my reservations for using outsourced telesales and we agreed a call back for several months time. When the call back came, although it was now a different person, the previous conversation had obviously been well documented and the rapport with Christine who did the follow up was instant so I agreed to an appointment.
At our first meeting, it was apparent that BHT was looking for a long term partnership rather than a one off sales campaign, which suits our business as we have a lengthy sales cycle. From my own experience as a ‘cold call’ I was confident BHT would have the same effect on our potential clients, and BHT’s partnership approach would make this a successful strategy. I also met with 2 other companies and although the pricing was fairly similar I didn’t have the same confidence in the organisations. After a visit to BHT’s office to meet the telesales team, we agreed to an initial 13 week campaign.
The initial campaign exceeded all of our expectations. The appointments were well qualified so when I confirmed them, they knew who we were and why we were going and had been expecting a confirmation call. When our representative attended the BHT appointments, he also commented on the quality of the appointments and 12 months later can not remember the last time he went on an appointment where he felt it was a waste of time, which was frequent feedback from previous telesales campaigns.
The initial 13 week campaign has continued for almost 12 months and has produced an additional pipeline exceeding £0.5m and our first BHT generated new business win this month with many more to follow. BHT’s willingness to fully understand our marketplace, our business and how we want to approach our potential clients has really made this venture a true partnership and we look forward to their continued support with our on going sales campaign.
Helen Evans
Sales Manager
MTAS
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BHT bring value to our marketing process and play a vital role in sales development and lead generation. BHT’s greatest strength is their willingness to be flexible and fluid in their approach to tele-marketing which is invaluable to us as we market our product in the modern business environment.
BHT’s regular feedback and ease of contact make working with them very simple and effective. I often call them up with a suggestion or idea and it is looked into immediately.
BHT provide a friendly yet professional service and we are happy to recommend them to other businesses.
Tim Barton
Marketing Coordinator
Keymas
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